Privacy Policy
SydneyReels.com (operated by SydneyReels Pty Ltd) • Last updated: 30 May 2026
This policy explains how we collect, use, store and disclose personal information in Australia under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Account details (e.g., email, username, password hash) if you create an account.
- Age-gate confirmation (e.g., confirmation that you are 18+; we generally avoid collecting date of birth unless required).
- Device and usage data (e.g., IP address, pages viewed, timestamps, referral URLs, approximate location derived from IP).
- Cookies and similar technologies (see below).
- Support requests and communications (content you send, contact details, and metadata).
How we use information
- Provide and operate the site, manage accounts, and maintain security.
- Confirm eligibility and enforce age-related access rules.
- Fix issues, improve features, and measure performance.
- Respond to enquiries and provide customer support.
- Comply with legal obligations and protect our rights and users.
Cookies & analytics
We may use essential cookies for site functionality and security, and analytics tools to understand how the site is used. Analytics providers may set their own cookies or collect device identifiers. You can manage cookies via your browser settings; blocking some cookies may affect site functionality.
Sharing & disclosure
We may disclose personal information to service providers who help us operate the site (e.g., hosting, analytics, customer support tooling), where reasonably necessary. We may also disclose information where required or authorised by law, or to investigate fraud, security issues, or policy breaches.
Overseas processing
Some of our service providers may store or process data outside Australia (commonly in the United States or other regions). Where applicable, we take reasonable steps to ensure overseas recipients handle personal information in a way consistent with the APPs.
Security & retention
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is 100% secure. We retain information only as long as needed for the purposes described (or as required by law), then delete or de-identify it when reasonably possible. If a data breach is likely to result in serious harm, we will handle it in line with Australia’s Notifiable Data Breaches scheme.
Your choices & rights (Australia)
- Request access to, or correction of, personal information we hold about you.
- Opt out of non-essential cookies via browser controls.
- Make a privacy complaint: contact us first and we will respond within a reasonable time. You may also contact the Office of the Australian Information Commissioner (OAIC).