Responsible Play & Gambling Support
SydneyReels.com is a social casino. Games use virtual coins/credits for entertainment only. No real-money gambling, no cash-out, and no prizes redeemable for money.
Play responsibly
- Play for fun; don’t treat play as a way to make money.
- Set a time limit and take regular breaks.
- If you buy optional in-app items, set a spending limit you can afford and stick to it.
- Avoid playing when upset, stressed, or under the influence of alcohol/drugs.
- If play stops being enjoyable, pause and seek support.
Optional controls (spending & time)
You can use device/app-store settings to help control spend and play time (e.g., disable in-app purchases, set app time limits, require password/biometric approval, turn off notifications).
We can also help with account-based controls on request, including a cool-off (temporary lock) or account closure.
Self-exclusion / take a break
Because SydneyReels.com is not a real-money gambling service, formal wagering self-exclusion schemes may not apply. However, we offer a voluntary “take a break” option:
- Request a temporary account lock (cool-off) or permanent closure.
- Ask us to disable marketing emails.
- Consider uninstalling the app and using device restrictions to block re-installation.
To request these, contact contact@sydneyreels.com.
Help and support (Australia)
24/7 counselling & chat
Gambling Help Online: gamblinghelponline.org.au
Also provides links to state/territory services (NSW, VIC, QLD, WA, SA, TAS, ACT, NT).
Crisis support
Emergency: 000
Lifeline (24/7): 13 11 14 • lifeline.org.au
Beyond Blue: 1300 22 4636 • beyondblue.org.au
Regulators and consumer information (AU)
Online gambling regulation in Australia involves Commonwealth and state/territory bodies. While SydneyReels.com is a social casino (not real-money gambling), these resources may be helpful: